FAQ
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Trouvez des réponses concernant les ateliers, les événements de groupe, les tapis personnalisés, les fournitures de tufting, l'expédition et le retrait.
Workshops
Tufting Workshop FAQs
Do I need any experience?
No experience is needed. Our workshops are beginner-friendly and we guide you step by step.
How long does a workshop take?
Most beginner workshops take around 2–3 hours, depending on the design and session type.
What can I make in a beginner workshop?
We recommend simple designs that fit within the selected frame size. Before the workshop, you can send us your design idea so we can check if it is suitable.
When can I collect my finished piece?
For beginner workshops, we usually need 1–3 business days to finish the backing. Pickup details will be confirmed after your session.
Can children join?
Our workshops are generally suitable for ages 12 and above. Younger participants may need to join with a parent or guardian.
Group Events
Group & Corporate Workshop FAQs
How many people can join a group workshop?
We can accommodate both small and larger groups. Each workshop session can host up to 20 participants, and multiple sessions can be arranged for larger events.
Can you travel to our venue?
Yes. We offer mobile workshops across New Zealand depending on location, date, venue setup and group size.
What is included in a group workshop?
We provide tufting equipment, yarn, materials, design preparation, setup, instruction and support throughout the session.
How much space do we need?
Space requirements depend on your group size. We can advise on venue setup after we know the number of participants and available space.
How far in advance should we book?
We recommend booking as early as possible, especially for larger groups, weekends, Auckland events or dates that require travel.
Custom Orders
Custom Rug FAQs
Can I use my own image or design?
Yes. You can send us your reference image, logo or design idea and we’ll let you know what is suitable for tufting.
How long does a custom rug take?
Most custom orders take around 2–6 weeks depending on the size, complexity and current workload.
Do you make logo rugs?
Yes. We can create custom logo rugs for businesses, events and display spaces.
What materials do you use?
Acrylic and wool options are available. We can recommend the most suitable option based on your project, budget and use.
Can you ship custom rugs?
Yes. Pickup is available in Hamilton, and delivery can be arranged across New Zealand. Oversized pieces may require a custom freight quote.
Supplies & Shipping
Tufting Supplies FAQs
Do you ship New Zealand wide?
Yes. We ship tufting supplies across New Zealand.
Which tufting gun is best for beginners?
For most beginners, we generally recommend a cut pile tufting gun as it creates the soft, fluffy rug finish many people are looking for.
What else do I need to start tufting?
You’ll need a tufting gun, frame, primary cloth, yarn, backing fabric, adhesive and basic finishing tools.
Is your yarn suitable for tufting?
Yes. Our yarn is selected for tufting projects and used in our own studio workshops.
Can I pick up my order?
Pickup may be available in Hamilton depending on the order. Please contact us before placing an order if you need pickup.
Still Have Questions?
Send us a message and we’ll help you choose the right workshop, custom option or tufting supplies.
Contact Us